Last Updated: Tuesday, November 26, 2013, 23:32
The BPO industry has matured and is today more of a partner to its customers. Susir Kumar, CEO, Serco Global Services, discusses the latest trends in the sunshine sector with Prachi Rege.
Last Updated: Thursday, November 7, 2013, 20:58
BPO major Genpact has reported over two-fold rise in net income at USD 70.26 million for the third quarter ended September, led by growth in banking and financial services, re-engineering and accounting.
Last Updated: Wednesday, October 2, 2013, 18:34
BPO firm Genpact on Wednesday said it has partnered with Jaguar-Land Rover to help the British automaker optimise its procurement operations.
Last Updated: Tuesday, October 1, 2013, 17:37
Amway India's CSR arm Amway Opportunity Foundation has partnered with Indian Association of the Blind (IAB) in the project to set up the BPO unit, the company said in a statement.
Last Updated: Thursday, September 26, 2013, 15:04
Tata Consultancy Services (TCS), Saudi Aramco and GE Energy Infrastructure have announced the launch of the first all-female business process services centre (BPO) in Saudi Arabia's capital city of Riyadh.
Last Updated: Tuesday, September 24, 2013, 19:29
TCS and General Electric will own 76 per cent and 24 per cent, respectively, of the equity in the new venture, TCS said today in a statement.
Last Updated: Monday, September 23, 2013, 18:00
BPO major Convergys is confident about India's growth story, which is one of the reasons behind the firm investing over USD 25 million (about Rs 157 crore) in centres and real estate in the country.
Last Updated: Thursday, September 19, 2013, 09:33
After developed markets like the US and Europe, the Middle East is rapidly emerging as the next big destination for India’s business process outsourcing (BPO) firms and software services providers.
Last Updated: Tuesday, September 17, 2013, 21:43
Jayaraman, who joined Infosys' BPO services in the US in 2006, was based in Melbourne (Australia), sources said.
Last Updated: Friday, September 6, 2013, 17:35
Infosys, India's second largest IT services exporter, saw a yet another high profile exit with its BPO Head for Latin America Humberto Andrade quitting the company.
Last Updated: Thursday, August 22, 2013, 23:04
"Globally India continues to be the forerunner in the IT? BPO industry. However, a number of other South and South-east Asian countries are increasingly gaining share in the global IT-BPO Industry," the report said.
Last Updated: Wednesday, July 10, 2013, 18:10
The report credits Wipro for its long standing reputation for delivering BPO competency particularly in F&A, price competitiveness and solution flexibility along with experience in providing end-to-end support for F&A services.
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